inCommunicado - eric eggertson

Note to every employee of every company I deal with:
My anger is not personal.  If I am pissed off, there’s usually a good reason, and often that reason relates to a product or service you’ve sold me.
I may be lying to you, for one reason or another.  I may misrepresent your company’s promises to me.  […]

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Where are Canadian Corporate Blogs? - Mark Evans - Tech blogger Mark Evans asks why Canadian companies are so slow to adopt corporate blogs. Check the comments.
The ego of a CEO: Noble Narcissist? - Ian Griffin - CEOs need to have big egos, as long as that doesn’t get in the way of the […]

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Robert French offers business communicators a 12 step program to get over their addiction to Old School communications techniques.
A couple of the steps:

We admit that WOM / social media no longer allows us to have total control over the message.
Admit to yourself, those in your organization, your stakeholders, and to any other interested human […]

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I read a lot about the use of technology for corporate purposes, and I have to agree with some of the blogophobes. I’d like to see less blind faith, and more discussion of some of the ways social media can help organizations achieve their goals.
I still think the new media advocates have the right idea. […]

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I’m pretty much a nobody in the communication business. Don’t take my word for it. Ask someone important, like David Murray.
As an important editor, David Murray is a somebody in communications.  He has influence and a platform in an important magazine.
And he’s learned his lesson.  The last couple of times he took bloggers (and the […]

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I saw this parking pass on a vehicle in the local mall parking lot. 
Additional cost to make a boring employee parking pass into a positive statement about working at Ipsco: $0.00.

(The "tubular" comment refers to the steel company’s main business — making steel pipes.)
Tags: Ipsco, signage, employees, design, morale, engagement
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The redesign of the International Association of Business Communicators’ web site was just part of the the group’s web revitalization. This weekend they launched IABC Communications Commons, a group of blogs authored by various IABC members and aimed at elevating the discussion about business communications.
I’ll park my skepticism about the extent to which the blogs […]

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  The Photo McDonalds Didn’t Want You To See    Originally uploaded by WillPate.
Piaras Kelly and John Wagner warn that camera phones have expanded the likelihood your organization will be photographed or videoed by someone. So be prepared.
My take: Companies can try to ban the use of cameras and video cameras […]

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As part of the work resumption effort at CBC near the end of an eight-week lockout, the union has apparently agreed to ask its members to remove "negative references" about the lockout and CBC from blogs, podcasts and web sites.
Good luck.
As Tod Maffin, publisher of the remarkable CBCUnplugged.com blog, says in his posting "I will […]

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There has been a lot of posturing before and during the lockout of CBC employees this summer and fall.
But the loudest statement was the action taken by management moments after the Canadian Media Guild’s strike mandate became legal. Without a by-your-leave, management changed the locks, locked out the workers, cancelled health benefits and maternity leaves, […]

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Communications measurement guru Angela Sinickas will be in Saskatoon October 18 for a half-day workshop called "How to Measure Your Communication Programs: Developing An Ongoing Process." A luncheon presentation on "Calculating the ROI on Your Communications" is included in the $199 fee, or can be attended separately ($40, or $25 for IABC/CPRS members).
If you haven’t […]

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