inCommunicado - eric eggertson

One of Canada’s major cell phone services is owned by the Rogers conglomerate. Now there’s a front page story in The Globe and Mail, describing Rogers’ refusal to eat the cost of fraudulent use of customers’ cell phone costs by possible terrorist groups and others.
The kicker: the company’s security person lets slip that several top […]

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Here’s an idea from PEI’s Peter Rukavina on selling cell phones in a way that offers people a chance to try the phone before getting locked into a multi-year contract.
As Rukavina says: 
"Why is it that I can go up to Charlottetown Toyota, let them take a photocopy of my driver’s license, and drive away […]

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There’s a new consumer grievance web site up about Telus, the company created from the telcos in B.C. and Alberta several years ago.
The new site is a blog called TELUS - the present is hostile. As a blogger comments on Darren Barefoot’s site:
"I don’t think Telus is too internet savvy. I made a few
Telus-critical posts […]

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Now here’s something I’d like to see for Canadian companies. Steve Rubel and Shel Holtz mentioned a web site that gives people tips on how to opt out of an IVR phone system and talk to a real person.
A lot of people have gotten into the habit of dialing 0 when they want to bypass […]

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