inCommunicado - eric eggertson

Inside the CBC suddenly became one of the only sources of information Monday about why the cbc.ca site was unavailable for many hours.
The problem was caused by a server malfunction.  It took several hours to get a back-up server online.So, for a few hours, the company’s blog was there to inform people that the main […]

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In the ongoing circular conversation about communications, Joseph Thornley records Shel Holtz’s comment to the Inside PR podcast about a presentation made by Wilma Matthews, of Arizone State University..
As described by Shel, Wilma Matthews summed up the difference between goals and objectives, strategies and tactics:

   
Set a goal: the business outcome. What you want your […]

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I reached a turning point shortly after I started reading blogs. After leaving a few comments online, I Googled myself and realized just how public my life would be if I kept on participating in The Writeable Web.
Staying invisible to Google and other search tools is hard, and getting harder. Some of the articles I […]

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I read a lot about the use of technology for corporate purposes, and I have to agree with some of the blogophobes. I’d like to see less blind faith, and more discussion of some of the ways social media can help organizations achieve their goals.
I still think the new media advocates have the right idea. […]

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I guess it was the dismissiveness of David Murray’s insult that pissed me off. The way he called communications consultant Allan Jenkins "a nobody in the communications business" in the closed milieu of his trade magazine editorial added to my ire.
If he’d just called Allan a rude, insensitive curmudgeon I wouldn’t have had an issue […]

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I saw this parking pass on a vehicle in the local mall parking lot. 
Additional cost to make a boring employee parking pass into a positive statement about working at Ipsco: $0.00.

(The "tubular" comment refers to the steel company’s main business — making steel pipes.)
Tags: Ipsco, signage, employees, design, morale, engagement
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  The Photo McDonalds Didn’t Want You To See    Originally uploaded by WillPate.
Piaras Kelly and John Wagner warn that camera phones have expanded the likelihood your organization will be photographed or videoed by someone. So be prepared.
My take: Companies can try to ban the use of cameras and video cameras […]

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At the LesBlogs conference in Paris this week, Six Apart exec and long-time blogger Mena Trott spoke on civility, a topic I’ve raised several times. Then she flipped out on an audience member who was typing uncomplimentary comments about her presentation into the backchannel message board that was being simultaneously posted on the screen.
Mistake number […]

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There’s a new consumer grievance web site up about Telus, the company created from the telcos in B.C. and Alberta several years ago.
The new site is a blog called TELUS - the present is hostile. As a blogger comments on Darren Barefoot’s site:
"I don’t think Telus is too internet savvy. I made a few
Telus-critical posts […]

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Now here’s something I’d like to see for Canadian companies. Steve Rubel and Shel Holtz mentioned a web site that gives people tips on how to opt out of an IVR phone system and talk to a real person.
A lot of people have gotten into the habit of dialing 0 when they want to bypass […]

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I thought this was a gag web site when Judy Gombita forwarded the link, but apparently The Cubes action figures are available for purchase in all their empowered, disincentivized glory.
My favourite is the Sensitivity Consultant action figure.
If any of your action figures come without job titles, or if you want to motivate them by offering […]

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